Terms of Use, Disclaimer & Privacy Policy - Holistic Physio for Women

Late Cancellation Policy

This policy is, unfortunately, necessary. Here’s why:

Our sessions aren’t simply the 45 minutes to an hour that you’re here with me. They begin in my mind long before the allocated time as I always plan and conduct the necessary research for your appointment to ensure we maximise our time together and so that I can give you the best, evidence-based advice and treatment. I mean it when I say that my clients are always on my mind.

No-shows, late arrivals, and late cancellations and reschedules inconvenience not only me but often my other clients. Arriving late for a session can cause it to run over to ensure adequate care is given, meaning someone booked afterwards experiences a later start time too, and this also adds stress to my day and therefore impacts the quality of care I can give. When someone cancels their appointment late or does not show up for their appointment, be it intentionally or by getting your times mixed up, that appointment also blocks time in my appointment book where another person could have chosen to see me. Plus I am often sitting eagerly awaiting your arrival with your treatment notes at hand and plan in my mind.

Please be aware of this policy and its terms to avoid owing Her Holistic Physio a fee.

The Policy

DEFINITIONS

“Late cancellation” is defined as:
- Someone cancelling or rescheduling their appointment when there are less than 12 hours before their session
- Someone not arriving for their appointment with no notification (also known as a no-show)
- Someone arriving more than 15 minutes late to an Initial Physiotherapy appointment
- Someone arriving more than 10 minutes late to a Review Physiotherapy appointment
- Someone arriving more than 10 minutes late to a Group Session/Class
An appointment is defined as any session booked at Her Holistic Physio, be it an Initial Physio Consultation (online or in-person), a Review Consultation (online or in-person) or a Group/Class Session (online or in-person).

THE POLICY & ITS TERMS

Any late cancellation will result in the cancellation fees details below under ‘The Fees’
If you are more than 15 minutes late to an Initial Physiotherapy appointment or more than 10 minutes late to a Review Physiotherapy appointment or Group Session/Class, I may not be able to accommodate you or your session will be shorter but still cost the regular price. In the case of not being able to accommodate you due to having subsequent bookings or it being unsafe to join the class having missed the warm-up, the late cancellation fees below will apply.
If you have no existing credit on your account, late cancellation fees will be invoiced and emailed to you to settle. I do not keep clients’ credit card details on file so I hope that this late fee will be honoured, but that part is left up to you.
If you have existing credit on your account, the late fee will be deducted from your account credit and an invoice with the details will be emailed to you.
I completely understand that life happens and things come up unexpectedly that cause people to need to cancel. It is therefore up to my discretion to waive these fees in situations where I deem it appropriate. These will be decided on a case-by-case basis.

THE FEES

The fees owing to Meg The Physio for late cancellations and no-shows are as follows:

First time: $90 if it’s a 1:1 session, or the full cost it’s a group session
Subsequent times: The full cost of the relevant appointment or group session

How to Cancel Your Appointment

If you need to cancel your appointment, there are a few ways to do this:

Click the link in your appointment confirmation or appointment reminder email and follow the prompts
Call or text Meg on 0433 921 501
Email megthephysio@gmail.com

How do I remind you of your sessions?

Upon booking your appointment you will receive a confirmation email with all of the appointment details. One day before your scheduled appointment, you will receive another email as a reminder with the appointment details. If you do not receive a confirmation email, be sure to get in contact with me so we can ensure I have the correct email address on file.

Last updated April 11, 2023.

Terms of Use

OVERVIEW

The website http://herholisticphysio.com is owned and operated by Megan Olivia Doyle trading as Her Holistic Physio ABN: 37 671 298 923, and will be referred to as ‘us, we and our’.

Any content provided on this website, our social media pages (Facebook and Instagram @herholisticphysio), via email, or via Thinkific Courses including information, images, videos or any other form of content will be referred to as the ‘Site’.

All site visitors, members, customers and any other users are referred to as ‘you, your and user’. By choosing to continue using this Site, you agree that you have read, will be bound by, and will comply with these Terms, as well as the Privacy Policy and Disclaimer.

We may modify, amend and update these Terms at any time without notice. All modifications, amendments and updates are effective immediately upon posting. By continuing to use this site following any modifications, amendments and updates, you agree to continue to be bound by these Terms, as well as the Privacy Policy and Disclaimer. It is your responsibility to review these Terms regularly.

1. Indemnity

1.1 You agree to indemnify us, be liable for and deem us harmless for and against, all losses, liabilities, claims, suits, demands, actions and expenses, including any associated legal costs resulting directly or indirectly from:

a) Your use of this Site

b) Any inaccurate, not up-to-date or incomplete or misleading information

c) Any breach of this Disclaimer, as well as the Terms and Privacy Policy

d) Any misuse of the Site from or by you

1.2 You indemnify this Site and its owner of any loss or liability incurred by this Site and its owner arising from any claim, demand, suit, action or proceeding by any person against this Site and its owner where such loss or liability arose out of:

a) Any breach of this Disclaimer and the Terms by you, and

b) Any publication of or distribution of the material and/or information supplied by you

1.3 You agree to comply with us in the handling of any disputes, including legal, that arise as a result of your use of this Site, at your own expense.

1.4 The obligations under this clause will survive termination of this Disclaimer and the Terms.

2. Limitation of liability and disclaimer

2.1 The information and content on this Site does not constitute health advice and is considered general advice only. This Site does not replace health advice, diagnosis, treatment or management from a qualified and suitable professional that knows your unique situation, needs and circumstances, where relevant, your condition. Any dependence you place on, or decision you make with reference to, this information and content on this Site is done so at your own risk. Should you experience any complications, you should seek professional health advice immediately.

2.2 You agree that by participating in any type of exercise or exercise program, there is the chance of sustaining a physical injury. You agree that if you engage in any exercises outlined on this Site you do so at your own risk, assume all risk of injury to yourself, and agree to release us or any related parties from any and all claims or causes of action, known or unknown.

2.3 We do not guarantee the results you will get from using this Site.

2.4 This clause will survive termination of the Terms and Disclaimer

3. Our intellectual property

3.2 You may not modify or copy the design or layout of this Site. You are not permitted to copy data from our Site, including the use of web scraping software.

3.3 We do not assign any of the rights of our intellectual property to you.

3.4 Piracy is strictly prohibited. All content on this Site is for your personal use only.

4. Your intellectual property

4.1 We don’t claim intellectual property rights over any of your content.

4.2 By posting content on our Site you grant us indefinite, non-exclusive and payment-free permission to use that content for marketing or other purposes.

4.3 You are liable for any damage resulting from using content protected by copyright, trademark or other proprietary rights. By submitting content to the Site, you warrant that you have the authority to use and distribute that content. You indemnify us from any claims, liabilities and expenses arising from you submitting any content not belonging to you to our Site.

4.4 Comments are not anonymous and may be viewed by others.

4.5 You may request that we remove any content provided by you to our Site by contacting us

5. Use of this Site

5.1 Persons under the age of 18 are prohibited from using this Site. You must be 18 years of age or older and have the requisite power and authority to be bound by these Terms to use this Site.

5.2 Don’t transmit any material through the Site which violates or infringes the rights of others. Abusive, obscene, threatening or criminal behaviours will not be tolerated.

6. Email communication

By providing your email address to us, you consent to receive emails from us.

7. Third-party resources

You take sole responsibility and assume all risk arising from your use of third-party websites, resources and links, including purchases.

8. Entire agreement and severability

These Terms, along with our Privacy Policy and Disclaimer, constitute the entire agreement between you and us. Any prior agreements between us are superseded by these Terms.

If any part of these Terms are found to be void, unlawful, or unenforceable then that part will be deemed to be severable. The severed part will not affect the validity and enforceability of any remaining provisions.

9. Governing law

You agree to the jurisdiction of the courts of Victoria, Australia to determine any dispute arising out of these Terms as they are governed in accordance with the laws of Victoria, Australia.

10. Contacting Us

To contact us you can do so by emailing megthephysio@gmail.com directly.

Last updated April 11, 2024

Privacy Policy

OVERVIEW

The website http://herholisticphysio.com is owned and operated by Megan Olivia Doyle trading as Her Holistic Physio ABN: 37 671 298 923, and will be referred to as ‘us, we and our’.

This Policy outlines how we use, collect, communicate and make use of personal information via this Site.

All site visitors, members, customers and any other users are referred to as ‘you, your and user’. By choosing to continue using this Site, you agree that you have read, will be bound by, and will comply with this Privacy Policy, as well as the Terms and Disclaimer.

Any information identifying you that is collected during your use of this Site will be used in accordance with this Policy and Australian Privacy Principles.

We may modify, amend and update this Privacy Policy at any time without notice. All modifications, amendments and updates are effective immediately upon us notifying you of a new Privacy Policy posting. By continuing to use this site following any modifications, amendments and updates, you agree to continue to be bound by this Privacy Policy, as well as the Terms and Disclaimer.

1. The collection, use and storage of personal information

1.1 We may collect the following information:

a) Names

b) Contact details

c) Date of birth

d) Location details

e) Health-related information

1.2 We may collect and use personal information for the following purposes:

a) To get information from you

b) To make improvements and customise our Site

c) To provide information, products and services to you

d) To respond accurately to your questions

e) For record keeping

1.3 Your information may be stored and processed in Australia and other countries where our third-party providers might be located. Privacy laws may differ in other countries compared to where you are located.

2. Disclosure of personal information

2.1 By providing us with personal information, you consent to the disclosure of that information for the following purposes:

a) To relevant third parties we rely on for software services including, email hosting and management, forum communication, website hosting and video hosting.

b) As required by law due to any actual or prospective legal proceedings

c) In order to establish, exercise or defend our legal rights

2.2 We have the right to transfer any personal information and non-personal information contained in our database in the case of a change of control of our business or a sale or transfer of business assets (potential or actual).

3. Controlling your personal information

3.1 You may request that we remove your personal information.

3.2 By providing us with your personal information, you consent to the terms in this Policy. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required to do so.

3.3 Please contact us if you believe that any information we have is inaccurate, out of date, incomplete, irrelevant or misleading, or your would like to opt out of us using your personal information for direct marketing purposes if you have previously agreed to.

4. Email

We may keep email correspondence between you and us. All emails sent from us will clearly state the sender. You may email, or reply directly to emails received from, megthephysio@gmail.com to request to no longer receive email communications from us.

5. Security

The transmission and receipt of information to and from us over the Internet is carried out at your own risk. We can’t guarantee the security of any information transmitted over the internet. We can’t guarantee that any information disclosed over the Internet will not be disclosed in a manner that is contrary to this Policy.

6. Links to other websites

Our Site may contain links to other websites. We are not responsible for the protection and privacy of any information you provide to these sites. Those sites are not governed by this Policy as we do not have control over them. Please read the privacy policy relevant to that site.

7. Cookies

A cookie is a very small text document which may contain an anonymous unique identifier. A cookie asks permission to be placed on your hard drive to begin gathering information about the date, time and length of your visits, the content viewed and your IP address. This Site may use cookies to log information about your access and use of the Site.

8. IP addresses

Your IP address is automatically collected by our web server as part of collecting data.

9. Contacting us

To contact us you can do so by emailing megthephysio@gmail.com directly.

Last updated April 11, 2024.

Disclaimer

OVERVIEW

The website http://herholisticphysio.com is owned and operated by Megan Olivia Doyle trading as Her Holistic Physio ABN: 37 671 298 923, and will be referred to as ‘us, we and our’.

All site visitors, members, customers and any other users are referred to as ‘you, your and user’. By choosing to continue using this Site, you agree that you have read, will be bound by, and will comply with this Disclaimer, as well as the Privacy Policy and Terms.

We may modify, amend and update these Terms at any time without notice. All modifications, amendments and updates are effective immediately upon posting. By continuing to use this site following any modifications, amendments and updates, you agree to continue to be bound by this Disclaimer, as well as the Privacy Policy and Disclaimer. It is your responsibility to review the Disclaimer regularly.

1. Indemnity

a) Your use of this Site

b) Any inaccurate, not up-to-date or incomplete or misleading information

c) Any breach of this Disclaimer, as well as the Terms and Privacy Policy

d) Any misuse of the Site from or by you

a) Any breach of this Disclaimer and the Terms by you, and

b) Any publication of or distribution of the material and/or information supplied by you

1.3 You agree to comply with us in the handling of any disputes, including legal, that arise as a result of your use of this Site, at your own expense.

1.4 The obligations under this clause will survive termination of this Disclaimer and the Terms.

2. Limitation of liability and disclaimer

2.3 We do not guarantee the results you will get from using this Site.

2.4 This clause will survive termination of this Disclaimer and the Terms

3. Contacting Us

To contact us you can do so by emailing megthephysio@gmail.com directly.

Last updated April 11, 2024.